Compass Counseling Services of Apex

Individual and Couples Counseling

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Advocate for your Health Insurance

Posted by Corinne on June 9, 2010

Our country is obviously implementing some changes in healthcare, but for now, we are still destined to have to deal with private health insurance. I always encourage clients to call and advocate on their own behalf with insurance. In essence it is a business and in reality patients are consumers. Although I started to call them on behalf of my patients, I got nowhere fast. It was so frustrating. Whether it was hearing something different from each person, not even reaching a “live” person, or getting re-routed to everyone under the sun. One thing remained consistent: the patient needs to call. Of course this makes sense, but for many people, they feel just as trapped as I did. They key when asking for authorization or specific questions,  is to ask for a care advocate and stay away from anyone in customer service if possible.


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